Useful Information

This page is to better explain how Empanda can work with you to assure a stable and productive environment for you to live, and get the support needed to help you achieve!

You can find information on the house Rules, the Resident Handbook, Your Liscence Agreement, and other Additional Resources should you need further help.

Your Licence Agreement
A sample of your Licence Agreement
Licence-agreement.pdf
Adobe Acrobat document [522.3 KB]

Useful Numbers
Useful Numbers for you
Useful Numbers.pdf
Adobe Acrobat document [198.5 KB]

House Rules
The House Rules
House-Rules-08.18.pdf
Adobe Acrobat document [329.4 KB]

Vistor Policy
The Visitor Policy you must follow as well as your guests
Visitors Policy.pdf
Adobe Acrobat document [23.7 KB]

Support Contact
To be able to live in our service you must be willing to receive support as part of your tenancy.
04.1 Support Contract - Appendix 1 to LA[...]
Adobe Acrobat document [138.6 KB]

Drug Policy Guidence
Empanda's Drug Policy
Drug Policy Guidance.pdf
Adobe Acrobat document [418.9 KB]

Drugs and Alcohol Key Points
Key points for Residents
Drugs and Alcohol Key Points.pdf
Adobe Acrobat document [287.3 KB]

Rent Arrear Guidance
Rent Arrear Guidance Procedure
Rent Arrear Guidance.pdf
Adobe Acrobat document [272.0 KB]

Moving out of Empanda
Moving out information
Moving out of Emapnda.pdf
Adobe Acrobat document [53.3 KB]

How to appeal against a decision
How to appeal against NTQs, Bans etc
How to appeal against a decision.pdf
Adobe Acrobat document [116.5 KB]

Complaints Procedure
Emapanda's Complaint Procedure
COMPLAINTS PROCEDURE - customer feedback[...]
Adobe Acrobat document [209.6 KB]

Resident Feedback Form
You can edit this and send by email as an attachment
Resident feedback form.doc
Microsoft Word document [193.5 KB]